"OF THE FEW CARS THAT DID SUFFER A FAULT, THE MAJORITY WERE FIXED FOR FREE"
If you're a gambler looking for a safe bet, putting your money on Lexus topping the annual What Car? Reliability Survey is about as good as it gets. Toyota's luxury brand has now finished first in our chart for newer models for five consecutive years, with Lexus owners telling us their cars suffered hardly any faults. Meanwhile, those that did surface were fixed swiftly and cheaply.
Overall, just 6% of the Lexus models aged up to five years old that we were told about went wrong, and 65% of those were put right in a day or less. Most of the remaining cars had their faults rectified in less than a week.
Just as positive is that most of the defects reported were minor, as is evidenced by the fact that a mere 3% of cars were rendered undrivable. Faults were reported related to the 12-volt battery, bodywork, interior trim, and the non-engine electrical system. Notably, there were no major mechanical faults reported; despite the complex hybrid systems under the bonnets of all the Lexus models surveyed, the electric motor, engine, gearbox, and suspension proved trouble-free.
This story is from the Awards 2022 edition of What Car? UK.
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This story is from the Awards 2022 edition of What Car? UK.
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