The Future Of Banking: Voice Banking
BANKING FINANCE|May 2024
The Banking industry has undergone a series of transformative changes over the years, driven by technological advancements. One of the most exciting and disruptive innovations in the financial sector is voice Banking.
Sumit Roy
The Future Of Banking: Voice Banking

Introduction

Voice Banking leverages the power of voice recognition technology to provide customers with a seamless and convenient way to access their accounts, make transactions, and manage their finances. Let us delve deep into the world of voice Banking, exploring its origins, mechanics, benefits, challenges, real-world applications, and the profound impact it has on modern Banking.

The Emergence of Voice Banking

Voice recognition technology, also known as speech recognition, has come a long way since its inception. It had humble beginnings in the mid-20th century, with early attempts to automate speech-to-text conversion. Over the decades, advancements in computing power and machine learning algorithms propelled voice recognition technology to new heights.

The earliest voice recognition systems were rudimentary, with limited vocabulary and accuracy. They found applications in fields like military communication and healthcare documentation. With the advent of artificial intelligence (AI) and neural networks, voice recognition technology made significant strides in accuracy and natural language understanding. Companies like IBM and AT&T were pioneers in this field. Voice recognition technology became accessible to consumers with the introduction of products like Dragon NaturallySpeaking in the 1990s. However, widespread adoption was still limited by hardware constraints and processing power.

The turning point for voice recognition came with the introduction of voice-activated virtual assistants. These AIdriven digital companions, such as Apple's Siri, Amazon's Alexa, Google Assistant, and Microsoft's Cortana, brought voice recognition technology into the mainstream.

This story is from the May 2024 edition of BANKING FINANCE.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.

This story is from the May 2024 edition of BANKING FINANCE.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.

MORE STORIES FROM BANKING FINANCEView All
The Rise Of Green Marketing: Driving Sustainable Change
BANKING FINANCE

The Rise Of Green Marketing: Driving Sustainable Change

Green marketing refers to the practice of promoting products or services that are environmentally friendly or sustainable. It involves incorporating eco-friendly elements into various aspects of marketing strategies, including product development, packaging, advertising, and distribution.

time-read
9 mins  |
November 2024
ICICI Bank partners with PhonePe to offer instant credit on UPI
BANKING FINANCE

ICICI Bank partners with PhonePe to offer instant credit on UPI

ICICI Bank announced that it has partnered with PhonePe to offer instant credit on UPI to its pre-approved customers on the app of the digital payments company.

time-read
1 min  |
November 2024
Indiagold Eyes Major Expansion in India's Gold Loan Market
BANKING FINANCE

Indiagold Eyes Major Expansion in India's Gold Loan Market

Indiagold, a prominent fintech company specialising in gold loans, is set to disrupt the gold loan industry with its ambitious expansion plans and innovative product offerings.

time-read
1 min  |
November 2024
RBI CIRCULAR
BANKING FINANCE

RBI CIRCULAR

Facilitating accessibility to digital payment systems for Persons with Disabilities Guidelines

time-read
4 mins  |
November 2024
Legal News
BANKING FINANCE

Legal News

The Supreme Court announced the launch of a new webpage on its official website providing summaries of landmark judgments.

time-read
5 mins  |
November 2024
The Role and Impact of the Insolvency and Bankruptcy Code (IBC) in NPA Recovery
BANKING FINANCE

The Role and Impact of the Insolvency and Bankruptcy Code (IBC) in NPA Recovery

Indian banks, especially grappling with the mounting challenge of Non-Performing Assets (NPAs) within Scheduled Commercial Banks (SCBs), are experiencing a significant downturn in their capacity for credit recycling, resulting in reduced business opportunities and declining profits. However, various factors contributing to the severity of NPA problem are including macro-economic, political, and internal factors, emphasizing the complexity of the issue. With this background, the present study puts an effort to look at the role of the Insolvency and Bankruptcy Code (IBC) in NPA recovery and also showcasing its significance in resolving insolvency and maximizing creditor recovery.

time-read
8 mins  |
November 2024
Big Data in Banking: Analysing its Role, Advantages and Challenges
BANKING FINANCE

Big Data in Banking: Analysing its Role, Advantages and Challenges

Globally Inflation started rising post April 2021 and went above the target range set by most of the Central Banks. It had remained low and dormant for a substantial duration since the global financial crisis. CPI inflation in developed countries such as US, UK and Euro zone, began to exceed their traditional target of 2% and continue to stay at these elevated levels till recent time.

time-read
5 mins  |
November 2024
Is SIP Always the Best Option? A Look into Lump-Sum vs SIP During Volatile Markets
BANKING FINANCE

Is SIP Always the Best Option? A Look into Lump-Sum vs SIP During Volatile Markets

SIP is a method of investing a fixed amount at regular intervals, typically monthly, into a mutual fund. It allows investors to buy more units when prices are low and fewer when prices are high, a process known as rupee cost averaging.

time-read
6 mins  |
November 2024
Strategies for Mutual Fund Retail Investors during market downturns
BANKING FINANCE

Strategies for Mutual Fund Retail Investors during market downturns

When stock markets experience a decline, mutual fund investors often face a sense of insecurity and apprehension. The volatility can lead to impulsive decisions, which, rather than securing financial health, may impair long-term investment objectives.

time-read
5 mins  |
November 2024
Fraud Risk Management In Banking
BANKING FINANCE

Fraud Risk Management In Banking

Fraud risk management is a fundamental aspect of overall Risk Management within the banking sector. In India, banks adhere strictly to guidelines set forth by the Reserve Bank of India (RBI) to prevent, detect, and promptly report fraudulent activities.

time-read
6 mins  |
October 2024