Jayen Naik doesn’t see challenges, only possibilities. He’s been with Nexus Malls for three years and in that time the company has seen rapid growth in India’s retail sector. Jayen currently serves as the Senior Vice President of Operations and Projects, and says that when he was first asked about why Nexus Malls was succeeding while others were failing, his answer was simple. “I looked at it from a customer’s perspective. I thought if I were a customer, what would I look at, or what would I need? That’s why it has been succeeding.”
Nexus Malls entered in 2016 as part of The Blackstone Group’s retail arm with the aim of transforming the shopping experience for the Indian consumer. Its portfolio boasts 5.5 million square feet of grade A retail space in the country and operates nine major malls across the cities of Mumbai, Pune, Amritsar, Chandigarh, Ahmedabad, Bhubaneswar and Indore. The company is actively looking at acquiring more malls and is expected to grow at a steady pace over the next three years.
Technically, a mall is just space, explains Jayen. Therefore, the company is not selling a product. “The tenants within the mall, however, tell us what they’re selling to the customers and we have to have a sense of partnership with each stakeholder, be it the retailer, the vendor or staff.”
This story is from the December 2019/January 2020 edition of The CEO Magazine India.
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This story is from the December 2019/January 2020 edition of The CEO Magazine India.
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