A key executive behind Amazon Go, the online leader’s much heralded cashier-less grocery store, says she was surprised at how many customers were hesitant to just walk out the store.
“What we didn’t necessarily expect was how many people would stop at the end on their first trip or two and ask, ‘Is it really OK if I just leave?’” said Gianna Puerini, vice president of Amazon Go, which opened in January in Seattle.
That was one of the insights she and another executive shared at Shoptalk, a retail industry event that kicked off its four-day run Sunday.
This story is from the March 24, 2018 edition of Techlife News.
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This story is from the March 24, 2018 edition of Techlife News.
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