01 CHATBOT VS. TALKBOT: WHAT’S THE DIFFERENCE?
Wiz.AI deploys what the company calls a Talkbot, as opposed to a chatbot. The key defining feature that differentiates the Talkbot from the chatbot is the ability to build a stronger relationship between the customer and your business. Talkbots can listen, understand, and speak in different ASEAN languages with localised accents. It can even incorporate human-like actions such as pauses, clarification, and chasing statements. Talkbots are able to embed the client’s information into their responses and this would facilitate a more personalised and realistic experience. Powered by an enterprise Large Language Model (LLM) with Natural Language Processing (NLP) and Dialogue Management, and coupled with a state-of-the-art speech engine, Wiz. AI Talkbots produce highly localised engagements. In fact, over 95% of callers are unable to distinguish between a human agent and the AIpowered Talkbot.
JENNIFER ZHANG
CEO and Co-Founder, Wiz.AI
02 DOES IT COLLECT USERS’ PERSONAL DATA? HOW DO YOU RECONCILE THAT WITH THE PDPA?
This story is from the August 2023 edition of HWM Singapore.
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This story is from the August 2023 edition of HWM Singapore.
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