Is This Business Aviation's Frustrating New Normal?
Robb Report Singapore|January/February 2022
Clients are paying US$5,000 to US$25,000 per hour for private jets, and in return they’re getting delays and downgrades. What gives?
Michael Verdon
Is This Business Aviation's Frustrating New Normal?

A CHIEF EXECUTIVE recently shared an email about a jet charter his company had arranged for important clients. Scheduled for an on-time departure from Austin, the pilots noticed a blinking light in the cockpit and called in the mechanics. Several hours later, the issue was resolved, but the crew, which by then had exceeded FAA-mandated hours for the day, was grounded. Unable to secure a replacement aircraft, the clients didn’t complete the flight to Phoenix until the following day. The CEO, an experienced private flyer, was incensed that such an expensive trip had been delayed because the provider couldn’t find another jet. “One of the most incredible s*** shows ever by a charter company,” he wrote.

For an industry that prides itself on clockwork white-glove service, dealing with the massive, COVID-era influx of newcomers from the commercial airlines has been a struggle. “We’re seeing 25 to 40 per cent more volume than previous years,” says Michael Silvestro, CEO of Flexjet, a fractional-ownership and jet-card provider. “Our companies are all trying to get supply up to these levels of demand. We’re in the ultimate famine-to-feast moment.”

NetJets, the largest fractional provider, suspended all jet-card sales to ensure it could keep its fractional owners flying on time. “NetJets’ flight demand is currently exceeding all other highs in our 57-year history,” wrote company president Patrick Gallagher, last July, by way of acknowledging that some owners had experienced delays. “The vast number of flights,” he continued, “is taxing the air-travel infrastructure in ways we haven’t seen in years.”

This story is from the January/February 2022 edition of Robb Report Singapore.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.

This story is from the January/February 2022 edition of Robb Report Singapore.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.

MORE STORIES FROM ROBB REPORT SINGAPOREView All
Uniquely Martell
Robb Report Singapore

Uniquely Martell

The French house launches Les Fûts Uniques de Martell, the world's first cognac cask programme.

time-read
2 mins  |
December 2024
Opulent Waters
Robb Report Singapore

Opulent Waters

Embark on first-class cruises with Silversea, which has opened sales for its 2026 voyages.

time-read
2 mins  |
December 2024
Palatial Presents
Robb Report Singapore

Palatial Presents

From royal gifts to bespoke objets d'art, Singapore's Royal Insignia is reviving the art of gifting.

time-read
2 mins  |
December 2024
Back To The Land
Robb Report Singapore

Back To The Land

Growing up in Beirut, Lina Ghotmeh pursued architecture as a means of building community in times of conflict. Her mission is more relevant today than ever.

time-read
6 mins  |
December 2024
Care To Join?
Robb Report Singapore

Care To Join?

Private clubs are proliferating. But keeping members happy might not be as easy as it seems.

time-read
10+ mins  |
December 2024
The Vanity Table
Robb Report Singapore

The Vanity Table

The latest grooming products to know.

time-read
1 min  |
December 2024
Rekindle The Flames
Robb Report Singapore

Rekindle The Flames

Byredo's Ancient Sand candle ignites the holiday spirit within.

time-read
1 min  |
December 2024
Off To The Races
Robb Report Singapore

Off To The Races

Chanel leans into its sportswear roots with high jewellery inspired by the thrill of automotive competition.

time-read
2 mins  |
December 2024
What Time Is It At Home?
Robb Report Singapore

What Time Is It At Home?

Stay on top of your affairs when you are halfway across the world with these trusty and intelligent multi-time zone watches.

time-read
3 mins  |
December 2024
Track Records
Robb Report Singapore

Track Records

Brice Tchaplyguine, managing director of TAG Heuer Asia Pacific, dispenses insights on the iconic watch company at the opening of the brand's new boutique in Singapore.

time-read
2 mins  |
December 2024