Their services focus on a customer-first approach with features like quick claims, 24x7 assistance, and a wide network across India. It partnered with trusted brands, including several Indian banks, and offer specialized government solutions like the Pradhan Mantri Fasal Bima Yojana for farmers. Their ‘Pulz’ app allows users to manage policies, initiate claims, and track claim statuses conveniently.
FRONT OFFICE UPSHIFTS
Upshift No. 1 - Expansion of Customer Touchpoints: Universal Sompo has adopted a multi-faceted approach to expand customer touchpoints and enhance brand outreach. The company currently has over 185 physical offices in India, and with digitally enabled human resources, its overall presence extends to over 300 locations across the country.
Furthermore, Universal Sompo is continuously expanding its hospital and garage network, which currently stands at 10,400+ hospitals and 13,500+ garages. The company also leverages over 14,000 channel partners, 14 bank partners, 16 e-commerce players, including web distributors, and 500+ brokers.
Sharad Mathur, MD & CEO of Universal Sompo, asserts: “These diversified distribution channels helped us increase our market penetration and reach to customers who may not have been traditionally served.”
Upshift No. 2 - Seamless Omnichannel Experience: Universal Sompo has built a seamless omnichannel experience through Salesforce CRM. By integrating various touchpoints and teams, the company ensures that customers enjoy a consistent experience throughout their journey. This integration also allows Universal Sompo to gain a holistic view of customer needs and preferences, enhancing overall customer satisfaction. Says Sharad: “This integration ensures that our valued customers enjoy a consistent experience throughout their journey with us while also allowing us to gain a holistic view of their needs and preferences.”
This story is from the November 2024 edition of Banking Frontiers.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber ? Sign In
This story is from the November 2024 edition of Banking Frontiers.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Sign In
Excelling by partnering with Fenergo, SBS, Aurai, Avanade & others
The Netherlands-based NIBC Bank defines itself as an entrepreneurial asset financier for companies and individuals, having funded private housing ventures, rental property, commercial real estate, infrastructure and cars and claims it makes a difference for its clients through long-term relationships based on knowledge and expertise.
Drive by Connectivity, Automation & Analytics: SEB
Skandinaviska Enskilda Banken, or SEB, promotes digitization as much as it operates as an established bank:
Afterhour Passions
Professional success is often shaped by what a person does afterhours. Let us look at a few such people and what hobbies recharge their body, mind and spirit:
A colossal rise in agri credit
A study by 3 academics on the impact of bank credit for agricultural sector reveals very encouraging trend:
The Future of Cybersecurity: Balancing AI & Human Expertise
There is no denying the fact that the continued evolution in AI will redraw the landscape of cybersecurity. In this respect, the future of digital defences rest on how effectively AI capabilities are balanced with human expertise.
REINFORCING BRAND COOPERATIVE
Banking Frontiers organized its annual Frontiers in Cooperative Banking Awards and Conference in Lucknow in October where stalwarts from the sector shared insights into progress achieved and gave guidance on the road ahead.
Magma HDI & Mahindra Finance collaborate to expand insurance access nationwide
Mahindra Finance, a leading player in India's non-banking financial services sector, has forged a strategic partnership with Magma HDI General Insurance Company to deliver customized general insurance solutions to its extensive customer base.
AI for underwriting, personalization, claims & more
Sunil Jain, Chief Digital Technology Officer, Pramerica Life Insurance:
IoT & Chatbots - a rich data trove
Aditya Mall, Appointed Actuary at Future Generali India Life Insurance reveals new opportunities in insurance and the enablers:
Marching hand-in-hand: Innovation & Automation
In the January 2024 issue of Banking Frontiers, Gyanendra Singh, CTO of Aviva India, had shared about how the company excels at RPA through governancebased implementation and pragmatic vendor selection. He shares more initiatives since then: