The hotel industry is fraught with competition, and therefore, keeping the rooms, and the entire hotel clean is necessary to attract guests. This vital task is attended to by the housekeeping department. So crucial is this department that it can actually make or break the reputation of a hotel.
Without even interacting with the guests directly, they play a very important role in enhancing guest experience and ensuring their repeat visits, thereby helping in revenue generation. Moreover, the housekeeping staff today plays a role in increasing the style quotient of the hotel and also in ensuring security of the guests and the staff. So the housekeeping department is not just a basic necessity but a crucial player that can help a property stand out in the crowded market of the hospitality industry.
The department is primarily responsible for the cleanliness, maintenance and aesthetic upkeep of the hotel and takes pride in keeping the hotel clean and comfortable so as to create a 'home away from home'. Housekeeping department also takes care of laundry, pest control and horticulture. They now are more than a department that takes care of cleanliness and maintenance but they are the one who style the hotel to present the brand in the right way. So housekeeping may be defined as the provision of a clean, comfortable, aesthetic and safe environment.
New Trends in Housekeeping
With technological advance and increasing importance of hygiene, the role of housekeeping has evolved over the years. Increased automation, entry of new specialized agencies for various jobs like glass cleaning, façade cleaning, pest control, sanitization, etc are the new trends in housekeeping.
This story is from the September-October 2023 edition of Hotel Business Review.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber ? Sign In
This story is from the September-October 2023 edition of Hotel Business Review.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Sign In
"Leadership is not a License to do Less, it is a Responsibility to do More"
Amit Kumar Sharma is a seasoned hotelier with a career spanning 23 years. A graduate from IHM Lucknow, he began his career with Grand Hyatt, Delhi as a pre-opening team member from where he developed deep interest into the fast-paced career of Food & Beverage operations & management.
Fortunes Hotels Opens New Properties
The group announced the launch of Fortune Beach Resort ECR Chennai. Situated in the bustling, breezy East Coast Road (ECR), the upscale resort set against the serene backdrop of the majestic sea connects the cultural richness of Chennai with the picturesque landscapes of Puducherry, Mahabalipuram, and beyond.
Small Luxury Hotels Partner with The MRS Group Of Hotels
Small Luxury Hotels of the World (SLH) announced its expansion into the Indian subcontinent through a strategic partnership with The MRS Group of Hotels.
IHE 2024
Concludes With Setting Higher Goals
Housekeeping in Hotel Public Spaces
The work of the housekeeping department of any hotel or motel is the most unseen, but the most needed in many ways.
Redefining The Art Of Luxury Hospitality
Sheraton Grand Bengaluru Whitefield Hotel Convention Center
Training & Retaining Workforce for Hotel's Success
Success of a hotel depends on the manpower. Staff, from the receptionist, who is the first step of the guest towards his hospitality during the stay, to the attendant who handles his luggage during his departure, help in the guest being attracted by the property and compelling him to stay at the same hotel on his future trips to the destination. The employees, it may be said, are the backbone or the mainstay for a hotel's success.
Weddings: Increasing Hotel Revenue
The trend of wedding ceremonies and receptions being conducted in hotels has been increasing over the years. The eat, drink and be married” now has a tag attached to it, which is in hotels”. The result is that not only destination weddings but wedding, in general, are contributing to the hotel’s revenue in a great measure. The saying Marriages are made in heaven” now has an attached segment But expenses are borne onearth”. Hotels and resorts have been proving an attractive venue as compared to the other sites, like halls, for people of all categories. Ashok Malkani takes a look at the facilities and other plus points offered by hotels.
Heritage Hotels Heirlooms of Indian Tourism
A trip to the past in the modern world has a timeless appeal for travellers who are keen to immerse themselves in the cultural history of the destination by staying at a historic hotel itself.
A Tranquil Paradise! Radisson Hotel Jass Khajuraho
Sprawling in six acres in the midst of the vast open countryside with gentle undulating landscape and clean, fresh unpolluted air, Radisson Hotel Jass Khajuraho is a perfect union of classic design with subtle elegance.
