Adaptability that Retail Platforms Seek

The report examines the work conditions of platform workers on digital labour platforms in India. It evaluates 12 platforms offering location-based services in sectors such as domestic and personal care, logistics, food delivery, e-pharmacy, and transportation in India.

The Fairwork India Team, led by the Centre for IT and Public Policy CITAPP), International Institute of Information Technology Bangalore IIIT-B), in association with Oxford University, presented the Fairwork India Ratings 2022: Labour Standards in the Platform Economy report.

This report examines the work conditions of platform workers on digital labour platforms in India. It evaluates 12 platforms offering location-based services in sectors such as domestic and personal care, logistics, food delivery, e-pharmacy, and transportation, in India.

The 2022 report is structured around the theme of flexibility. The promise of flexibility of the digital platform economy raises as many questions about livelihoods as it offers opportunities. We hope the Fairwork report provides the basis for an interpretation of flexibility that allows for not merely the adaptability that platforms seek, but also the income and social security that workers lack”, said Professors BalajiParthasarathy and Janaki Srinivasan, the Principal Investigators of the team, along with researchersMounika Neerukonda, Amruta Mahuli, Bilahari M, Damni Kainand Pradyumna Taduri in India.