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<p><strong>A journey to drive behavioural shift&nbsp;</strong>Recognising the success of the BBS programme applied in the field of Occupational Health and Safety (OHS), SAESL, the world&rsquo;s largest Maintenance, Repair, and Overhaul (MRO) facility for Rolls-Royce Trent engines, started the BBS programme as a supplement to the Quality and Safety Management system. The BBS programme aligns behaviours with the Values and Culture of the organisation, through proactive identification and positive reinforcement of desired behaviours. Staff are trained to carry out safety observations of their peers, encouraged to investigate the underlying behaviours and to provide timely feedback in a non-judgmental manner. The emphasis is placed on the behavioural perspective to address the root cause of the issue and open the scope for necessary corrective and preventive actions. To drive a long-term behavioural shift, we incorporate &ldquo;consequences&rdquo; to reinforce both positive (recognition &amp; rewards) and negative behaviours (Just Culture framework). The former will motivate staff to go above and&nbsp;beyond their job duties to ensure safety.&nbsp;Instead of calling out unsafe behaviours only, we also highlight and reinforce expected good behaviours where staff who exhibit good safety behaviours are acknowledged, recognised, and rewarded. This sets up a positive norm through peer-to-peer modelling and recognition.</p>
<p><strong>The important role of leadership </strong></p>
<p>Whilst BBS is primarily a bottom-up approach, it requires top-down leadership support for it to become a company-wide, sustainable effort. SAESL's "Narrate &amp; Demonstrate" is a monthly safety walk conducted by the business leadership that proactively reinforces good safety behaviours and validates real-time understanding and mitigation of risks within the local teams. The role of leadership and its influence cannot be over-emphasised. Having leaders model and reaffirm positive behaviours sends the strongest signal of what is most important.</p>
<p>Leaders are coached to give constructive feedback and to always cast the right leadership shadow that is aligned with the&nbsp;organisation&rsquo;s Core Values. We have also launched the SAESL Operating System to provide leaders with the framework, tools, and resources to better manage their teams and drive towards our goal. In addition, we have engaged an external consultant to train our leaders and facilitators to foster positive safety behaviours in the context of different business scenarios.</p>
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<p><strong>Align personal interest with Organisation&rsquo;s objectives&nbsp;</strong></p>
<p>Reflecting the well-known axiom of &ldquo;you get what you measure&rdquo;, the performance appraisal system has also been revamped to align individual performance and personal interests with:</p>
<p>&bull; Shared KPIs of the organisation which&nbsp;measure behavioural-based safety observations and improvement projects arising from such observations; and</p>
<p>&bull; Core Values comprising Safety. There have been many organisations that&nbsp;have failed in their BBS implementation.</p>
<p>Therefore, we must be mindful of potential pitfalls and common mistakes. We have put in place several indicators to measure our maturity; number of employees trained in BBS, the number of proactive reports that had shifted from condition to behavioural reporting, the number of observations conducted, and finally, the number of improvement projects arising from BBS data analysis. The key performance indicators are not hard output metrics, but rather an indicator of maturity and mindset to serve as a progress report card for our stakeholders.</p>
<p>It is our goal that peer-to-peer observations will become a way of life instead of being scheduled or rostered. When staff acknowledge or reaffirm each other for every right behaviour, and when leadership spends time proactively setting the environment by modelling, coaching, and advocating the right behaviours, safety will truly be embedded as part of our Values and Culture.</p>
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SAESL wins SBR National Business Award for safety-driven initiative

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