Whether shopping online or in-store, customers want to feel valued, heard and supported. According to 2024 statistics from HubSpot, more than 85 percent of consumers say good customer service makes it more likely they will buy from a company again. With customer expectations higher than ever, businesses are finding new ways to meet those demands. Customer service leaders are increasing investment in AI, hiring more support staff and improving self-service portals. To help you identify the companies that are getting it right, Newsweek and global data research firm Statista are proud to present America's Best Customer Service 2025. This year we recognize over 700 brands across 163 categories that have gone the extra mile to deliver exceptional customer service experiences. The evaluation focused on five key components: quality of communication, professional competence, range of services, customer focus and accessibility. The research is based on an independent survey of over 28,000 U.S. customers. Companies honored in our rankings include clothing brands Talbots and Uniqlo, fast-casual restaurants In-N-Out Burger and Chick-fil-A and luxury fashion outlets Coach and Louis Vuitton. We hope these rankings help you make informed decisions about the places to shop where you will have the best experience and feel most valued. NANCY COOPER, Global Editor in Chief.
This story is from the November 08, 2024 edition of Newsweek Europe.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber ? Sign In
This story is from the November 08, 2024 edition of Newsweek Europe.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Sign In
The Next Phase of War
After thousands of elite soldiers from North Korea joined Vladimir Putin’s forces against Ukraine, how has this latest move affected the conflict?
Hey, Don't Be So SAD
Seasonal affective disorder affects millions of people. Here’s how you can prep your body and mind for darker days
America's Best CONTINUING CARE
EDUCATIONAL OPPORTUNITIES, RESTAURANTstyle dining, unlimited pickleball-an impressive number of amenities are becoming standard at Continuing Care Retirement Communities.
NEW WORLD ORDER
HOW LEADERS ACROSS THE GLOBE ARE REACTING TO DONALD TRUMP'S REELECTION AS U.S. PRESIDENT
My Fight for Equality and Justice
It will take more than just science to end AIDS. Inclusion, empathy and compassion are essential, too
Saying No to Trump and Men
The election has led some women to boycott relationships and sex
Wendi McLendon-Covey
AFTER 10 YEARS OF PLAYING BEVERLY GOLDBERG ON THE GOLDBERGS, Wendi McLendon-Covey was not eager for a break. \"I need to go do a job where I can just throw everything at it and then come home totally exhausted.\"
'I'm the Highest Earner in Esports'
Johan \"NOtail\" Sundstein has won over $7 million but says, \"I don't really crave that status...I play for my own reasons\"
AMERICA'S BEST Weight Loss CLINICS & CENTERS 2025
WHETHER IT'S FOR MEAL PLANS, PROFESSIONAL guidance or access to medications like GLP-1s, weight loss clinics can offer personalized assistance for those hoping to make sustainable lifestyle changes.
AMERICA'S MOST ANTICIPATED NEW VEHICALS - 2025
WHETHER IT'S A NEWLY IMAGined sport utility vehicle or the re-emergence of a highly regarded halo car, the vehicles coming to market in 2025 prove that Americans' attitudes about personal transportation are diverse and are being served from all angles.
