FOOD DELIVERY PLATFORMS
The platforms had raised their fees to ₹10 in October 2024, citing increased demand during the festive period. The fee, which attracts an additional 18% GST, means customers currently pay ₹11.8 on every order placed through the platforms. With both platforms delivering around 150,000-200,000 orders each per day and applying the fee uniformly to all customers—including premium subscribers of Zomato Gold and Swiggy One who enjoy free delivery benefits on minimum order values—it is seen as a significant push towards profitability.
While the platform fee is borne directly by customers and not restaurants, the National Restaurant Association of India (NRAI) sees it as a positive development that could potentially ease the commission burden on restaurants.
This story is from the January 04, 2025 edition of Financial Express Delhi.
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This story is from the January 04, 2025 edition of Financial Express Delhi.
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