A HOLIDAYMAKER has slammed Ryanair staff for charging him for his suitcase 'having a stiff wheel' - that he says cost him £75. Austin Price, from Plymouth, was flying from Bristol Airport to Krakow, Poland, on October 4 when he was stopped in the queue as staff asked him to put his suitcase in the 'if it fits, it flies' measuring stand.
The 28-year-old claims that his luggage did fit in the gap but the wheels did not as they are 'wonky' and 'a bit stiff. The cyber security worker was horrified when a 'rather rude' Ryanair employee told him he would have to pay because it was too big - on top of the priority boarding payment he'd made to take the 10kg bag on in the first place.
The holiday-maker shamed the brand online in a post, ranting: What kind of f**kery is this? Just been charged £75 for a bag which clearly fits. Sort this sh*t out." However Austin's own images of his suitcase sat in the measuring stand show that, while it fits on both height and width, the suitcase visibly stuck out at the front.
This story is from the October 22, 2024 edition of The Herald.
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This story is from the October 22, 2024 edition of The Herald.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
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