Retail Operations: Safety and Hygiene Measures Post Lockdown

The myriad of changes in consumer behavior post the pandemic will change the ways brands and retailers do business forever to come. Hygiene and safety will be on the top of the list post the crisis and only organisations that are prepared for the new reality with complete SOPs will be able reap the benefit…

The shockwaves that COVID-19 created for businesses around the world isn’t going to go away anytime soon. The impact of the pandemic will be felt even after it has been eradicated. In the meantime, the myriad of changes in consumer behavior will change the ways brands and retailers do business forever to come. Hygiene and safety will be on the top of the list post the crisis and only organisations that are prepared for the new reality with complete standard operating procedures will be able reap the benefit.

Whenever the on-going lockdown is lifted, it will be a crucial time for retail businesses across industries. They will have a difficult yet decisive task of ensuring safety and hygiene and instilling confidence in both internal and external customers in every possible way.

A report by Retailers Association of India (RAI) has outlined the necessary social distancing and sanitisation guidelines that brands, and retailers must exercise to ensure safety and hygiene for both staff and consumers once business resumes.

MANUFACTURING / WAREHOUSE OPERATIONS / STORES

OVERALL PRECAUTIONARY MEASURES

Provide Thermo-Guns and screen all personnel for fever and cold

Provide masks to all employees (keep some masks in the spare in case an employee reports to work without a mask)

Identify a room or area where someone who is feeling unwell or has symptoms can be safely isolated

Create a Rapid Response Team of at least 2 managers who will monitor employees with infections/symptoms and will take necessary actions

Empanel a doctor/doctors for health checks

Get signed self-declarations on health conditions by all personnel on a site

MANUFACTURING / WAREHOUSE OPERATIONS / STORES

SOCIAL DISTANCING MEASURES