CATEGORIES

Effect of COVID-19 on Hospitality Industry

The economic damage caused by COVID-19 novel corona virus pandemic is difficult to predict. However, there is widespread agreement among economists that it will have severe negative impacts on global economy. The hospitality and leisure clients were the first ones that experienced bad weather conditions but they are moving quickly and remain focused to understand and quantify the operational and financial impact for their business. The hospitality industry showing maturity, by working together, is showing true hospitality commitments by helping the society, where it can. With the Mission Begin again and the subsequent unlocks, the hotels were allowed to open, with SOPs. Ashok Malkani tries to gauge the impact of the lockdown on the hotel industry and how it is meeting the challenge of keeping the properties’ environment safe for the clients.

Spa Trends For 2020

Over the last few years the hospitality and tourism industry has been boosted by the spa industry. Within the last 20 years spas have increasingly gained importance. Today’s guests call for high quality standards in spas and are extremely health-conscious. There is an enormous competitive pressure among spa hotels.

Treehouse - Karma Hospitality

An Expansion: Road Ahead in 2020

To Buy or say ‘Bye'?

Purchase department in any organization is important as, being the centre of successful supply chain management; it helps in improving your business. The top objectives of the department in the hotels, as in any other business are selecting a mix of suppliers who can provide the best prices and terms, reduce risk and ensure the security of supply, improve quality, pursue innovation, etc. The purchase department in the hotel industry has to deal with a wide spectrum of activities to ensure that the organization attains – and maintains – profitability. Ashok Malkani tries to evaluate the on how it deals with various objectives and the problems that it faces.

Initiatives to Promote Religious Tourism

India is a young nation. It also seems to be aspiring to be a modern nation in the post-modern age but it harbours an ancient but still thriving civilisation with its timeless ethos and values.

Hotel Industry Comes Clean on Cleanliness

One of the top priorities for general managers and department heads of a hotel is to maintain cleanliness and hygiene, ensuring guest satisfaction in all areas of the property extending from entrances to workout facilities. This enables the property to get positive comments on review sites, which in turn ascertains increase in business. Further, positive customer experiences result in repeat business. Irrespective of the size of your property, it is necessary to maintain a high degree of cleanliness and hygiene – not only in the hotel but also in F&B outlets of the property. Ashok Malkani examines of how the cleanliness and hygiene standards are maintained.

A Riverside Rendezvous! Barahi Jungle lodge

Nestled in the foothills of The Himalayas, endowed with diverse flora and fauna flourishing in the most fertile region of Nepal called Chitwan valley is the world-famous ‘Chitwan National Park.’

Hot Trend 2020 - Interactive Dining Experiences

Across the globe, experiential dining is the new culinary catchphrase firing up restaurants’ focus beyond just good food.

Ambiente 2020 7 - 11 February 2020, Frankfurt, Germany

Ambiente-the leading international trade fair will be held from 7 to 11 February 2020 at Frankfurt, Germany.

Top Hotel Room Service Trends In 2020

Just like every other element and operation in hotels, Room Service too has seen a sea change.

In The Lap Of Magical Island!

Mercure Goa Devaaya Retreat

New Trend About Creating A Great Customer Experience

Regardless of what services your company provides or what marketing strategies you execute, customer experience needs to be at the fundamental of everything you do.

Trends For Futuristic Hotels

The world is undergoing a major change on various fronts. Hospitality industry is also poised to feel the effect of this change. Since this industry is extremely competitive it is necessary for businesses operating within this industry to keep track of the changes taking place and also to be savvy about the futuristic changes and trends that are inevitable in the industry. Keeping pace with the changing needs of the guests is one way of ensuring the success of the property. It is believed that the future belongs to the millennials and the Gen Z. Thus being aware of their tastes and incorporating the same in the property will be the future trend in the hotels. Ashok Malkani tries to gauge the trends that are likely in hotels in the future and how they are preparing for these changes.

Relax And Unwind At Spazzo

Spazzo, Crowne Plaza Today New Delhi Okhla

Destination Weddings

A Sustained Business Vertical for Hospitality Industry

Travelling For Health

India’s immense tourism appeal and potential are not only because of its natural splendours, historical legacies, deep religious resonance and its exciting wildlife and adventure offerings.

The Rise Of Economy Hotel Segment

Factors like surge in middle class, increase in business and leisure travel, higher economic growth, urbanisation etc. have resulted in bolstering mid-market or mid-priced (often referred to as economy/budget) hotels in India’s hospitality sector. Historically, the midmarket hotels fell short on standardisation. However, things have changed. Over the years, a more uniform product profile with product coherence and consistent hotel specifications have been observed with several international brands entering the market. The past few years have seen an influx of about two dozen mid-market brands. This has been mainly due to the expanding domestic tourism, increasing foreign tourist arrivals, forex earnings growth etc., which has put the Indian hotels industry – particularly the mid-market segment – on an upswing. Ashok Malkani examines various aspects of the midmarket segment and finds that macroeconomic data suggests that the road ahead will be bright.

Revving Up The Revenue

Revenue is extremely essential for the progress of any industry. Revenue management in the hospitality industry is undergoing a constant change, with the evolution of technology. Besides earnings from room rents, Revenue management is forecast to expand to other avenues like restaurants, room service, laundering, etc. in the hotel industry. Ashok Malkani takes a look at the fast changing scenario and the increasing importance of revenue management, whose role is being perceived more as profit generating rather than revenue managing. The focus on profit is expected to increase as revenue managers use new methods to better understand customers and improve margins. As hotels compete with their rivals the role of revenue management is expected to play a more dominant role in the progress of a property

HPMF Convention At Kochi

The 9th edition of the annual convention of Hospitality Purchasing Managers’ Forum (HPMF) and the 7th edition of Procurement Excellence Awards 2019 was organized at Grand Hyatt in Kochi, recently.

Classy Hospitality In The Wild

A leisurely holiday or a weekend gateway at The Tiger Groove Corbett – A Jakson Resort can not only help you give a quiet retreat to the splendours of green nature, far away from the tension, deadlines, humdrum and din of city lives where often 24 hours are packed like sardines.

Water Damage Control in Hotels

What appears to be a common water seepage problem can also structurally damage and weaken the property and the best damage control solution is to have the establishment in good repair at all times through a meticulous water damage mitigation programme

Mice: The Way Forward

The Mice Space is Growing at a Robust Pace and is Expected to Triple Within the Next 2-3 Years. The Proposed New Venues at Delhi in Dwarka and the Ones to Be Expanded at Pragati Maidan, New Delhi, Hyderabad, Bangalore, Ahmedabad, Pune, Etc is Expected to Provide a Boost to the Segment. Hotels and Convention Centres, Set Up Mainly to Promote Mice, Are Acting as Enhancers for Promotion of Mice. Ashok Malkani Takes a Look at Several Aspects of This Industry as Well as the Future of Mice in India.

Ozone Washing

If addition of ozone in hotel & commercial laundry can help the entrepreneurs cut cost by saving on energy expenditure and water consumption, it also has beneficial effects on the environment and health of laundry workers

HRM: Heart of the Hotel Industry

Human Resource Management is an Integral and Significant Part of the Hospitality Industry. Since Hospitality Service is All About Providing Better Services to the Consumer, the Quality of Hotel Would Depend on the Employees, Who Are Considered as Brand Ambassadors of the Property. Therefore, Choosing the Right Candidates and Training Them is a Task That the Hrm Has to Perform Diligently. The Hr Dept. Is Thus an Important Segment of the Hospitality Industry and is Essential for Efficient Running of a Hotel. Ashok Malkani Examines the Tasks of the Hr Dept and the Problems That It Has to Tackle for Smooth Functioning of the Hotel.

Housekeeping Goes Green

Refillable Toiletries, Instead of Plastic Bottles That Guests Often Take Away From Hotels as Souvenirs or With the Intention to Reuse Them, Can Help Reduce Plastic Pollution, Say Housekeeping Managers

Hotel Lobbies Have Gone Social !

Hotels lobbies around the world, more so in India, are providing innovative ways for their guests to hang out, have coffee, entertain and stay technologically connected.

Elegance Meets Finesse! Immerse in Sensorial Delights at Conrad Bengaluru

Immerse in Sensorial Delights at Conrad Bengaluru

Are Your Restaurants Buzzing?

F&b Outlets Can Be a Great Asset to a Hotel - They Present an Additional Source of Revenue, Add to the Bottom Line, and Are an Attractive Feature for Guests. Some Hotel Restaurants Are Simply an Extra Venue for Guests While Others Strive to Be a Part of a City’s Popular Restaurant List. In Bigger Cities That Are Known to Have a Multitude of Great Dining Options, It Can Be Tough for Hotels to Keep the Local Diners’ Interest Alive. We Talk to Experts in F&b Hospitality Industry and Find Out How They Generate Interest Amongst Local Diners for Their Hotel Restaurants and Ensure Their Local Guests Do Not Step Out to Dine. We Understand What Specific Measures They Take for the Hotel Restaurants to Keep Buzzing and Generate Revenue as They Say the Success of Food and Beverage Can Make or Break a Hotel.

25 Golden Rules for Pitch Perfect Public Relations

The Author is a Hospitality & Feature Writer and Columnist for Some of the World’s Highest Ranked Hospital I Ty Publications. Her Industry Writ Ings a Re Used a S Re Fe Rences I N Case Studies and Hotel Schools. She is a Recognised and National-poll Winning Corporate Communications Specialist, Pr Strategist and Writer. A Seasoned Hotelier, She Loves to Present Hospitality Industry Watch, Insights, Case Studies and Analysis to Her Ever-increasing Base of Global Readership. She Has Over Two Decades of Experience in Hospitality Communications and Brand Management and Has Worked With Some of the Best Global Hotel Companies - the Imperial New Delhi, the Oberoi, New Delhi, Hyatt Regency Delhi. Aruna Was Appointed to the Board of Association of Emerging Leaders Dialogues (Aeld), as the Second Indian Representative and the Only Woman Leader From India.

Relation Between Room Pricing And Revenue

Success of a hotel depends, to a large extent on pricing, particularly of rooms. A welldesigned hotel pricing strategy can do wonders by giving a strong push to the hotel revenues. How you arrive at an appropriate pricing and what kind of strategy you use is an important issue. Appropriate pricing strategy is an important step towards hotel revenue maximization. To a consumer the price may be a plain number, which the hotel may quote differently at different times and to different people. But reality is different! Ashok Malkani, on delving deep into the hotels’ room pricing strategies, finds that the reality is not what the layman imagines. Though, of course, one aspect which almost everyone knows is that the most important factor is the demand and supply balance.