CATEGORIES

Australia Develops Varied Uses For Blockchain

Australian Government keenly promotes use of blockchain in several sectors, including the public sector:

CONTACT CENTER The New Frontline Channel

Contact centers have a changed role in the pandemic times. Heads of operations and contact centers of 5 BFSI institutions discuss how their institutions managed to make their contact centers rise to the occasion and deliver services that more than met the customer expectations:

Malaysia - taking baby steps towards open banking

While the concept of open banking is gaining traction in Malaysia, there is, however, lack of cohesive efforts on the part of banks, fintechs and the regulator:

Revolut - aiming at a new banking system

Revolut is real revolution in international banking. For, it is simplifying the way we do banking:

Technology helps CGGB unlock future possibilities

Chaitanya Godavari Grameena Bank is also communicating with the customers on Facebook about its product offerings and services:

Muthoot: Sweetening the Customer Journey

Alexander George Muthoot claims that Muthoot Group’sIT teams have unique expertise in mobile development for multiple technologies to create powerful native and hybrid mobile apps

RBI's tough prescription for UCBs - 6 perspectives

Veteran cooperative bankers Satish Marathe, Pramod Karnad, Suryakant Patil, Vijay Mohan, Atul Khirwadkar, and Jayvadan Bodawala analyze the recent RBI guidelines relating to the appointment of MD/CEO, WTD, and CRO:

SBFC to maintain disbursement rate

The company expects to continue disbursing `1.65 billion loans every month during the current year

‘Technology is dominating board room discussions'

H.P. Singh, Chairman & MD at Satin Creditcare Network, explains various facets of technology adoption at the company:

Transformation, the Fin-way

Rachit Chawla, Founder and CEO, Finway FSC, describes how he could redefine the norms for lending and create a new pathway for financial services:

KGB lends ₹870 mn under covid-specific schemes

The second-largest regional rural bank in the country focuses on growth, consolidation and improvement in its asset quality:

Artificial Intelligence

A Medley yet Converged Force

Emphasizing cybersecurity for digital transformation

Response from IT companies has definitely changed in many ways during the pandemic times

APIs & SDKs drive embedded finance

FlexiLoans uses computer vision tech, IVRs, bots, social media assistance and workflow automation to manage 1 million documents and calls / per month:

AI & ML to drive personalized approach to automation

Manappuram Finance is also looking at the possibility of messenger bots for WhatsApp and Facebook Messenger:

Architecting the Workplace Revolution

Banking Frontiers organized a panel discussion of technology and cybersecurity experts to discuss how the cyber workplace is evolving and how to make it more secure. Participants were Deepak Sarda, GM-IT at Indian Bank, Ratan Kumar, GM at Central Bank of India, KM Reddy, CISO at Union Bank of India, Babitha BP, CISO at CSB Bank and Prajit Nair, Director Sales - End-User Computing at VMware. Manoj Agrawal, Group Editor at Banking Frontiers, moderated the discussion.

Innovation & Tech that boost CX

Dharmender Narang, Chief Customer Experience Officer at India Infoline, speaks about CX innovations and technologies:

Technology inseparable from an enterprise

Enterprises of the future will be highly technology-oriented with leaders more tech-savvy than ever:

THE RISK SENTINELS

The pandemic and lockdown have put the biggest strain ever on chief risk officers. This is the time that their systems were put to test as were they themselves. Largely, the financial community has proven itself to be capable and agile, as seen from the 16 respondents in this cover story. The CROs have also taken the opportunity to expand their knowledge frontiers to prepare for future risks. Kudos to The Sentinels.

Tie-ups for digitization to drive business growth

Karnataka Bank has set up ‘Digital Centre of Excellence’ in its quest for focus on improvement in technology, digitization and building values:

IT Firms & Their Re-Invention Mantra

BFSI companies have always indicated that they received great support from IT companies, especially in times of crisis, so that they could keep their operations normal, their customers happy and satisfied.

Women start-ups rising and expanding

Biggest skill gap is perceived in the areas of using technology and digital mediums for marketing and brand building:

Mexico uses blockchain to fight displacement, corruption

Mexico is one country that is enthusiastic about the power of blockchain in getting rid of several social maladies:

Telangana SCB boosts cybersecurity as digital banking surges

IT companies have redesigned their applications and reallocated their spaces to suit the needs of the bank, which are mostly driven by the

Apps, WFH, VPN & VDI save the day

Additionally, AI & ML deployed for sales and service:

Mobile app becomes the epicenter of business

Beyond apps, PrestLoans is looking at an end-to-end data rich digital platform:

Digital transformation demands deep thinking

Sachin Dutta, Chief Operating Officer, Canara HSBC Oriental Bank of Commerce Life Insurance and Rahul Chopra, Chief Digital Officer, Clix Capital, share the roadmap for their institutions in adopting digital transformation:

Digital eases collections; AI gives early warning signals

Insights into the impact of festivals, lockdown and technology on collections, payment mechanisms and customer behaviour:

Women Seeking More Gold Loans, Home Loans

Last year, the Udaipur Mahila Samridhi Urban Cooperative added 3500 new women customers:

Israel's fintechs target Europe

Nir Netzer, Head of the Israeli Fintech Association, throws light on the fintech scenario in Israel: